Privacy Policy

Privacy Policy

Last Updated: September 2024

1. Introduction

KM Cleaning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kmcleaningservices.co.ke and use our services in Kenya.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Name, email address, phone number, physical address, and service preferences when you contact us or request a quote.
• Payment Information: Mobile money details (M-Pesa) and bank account information for payment processing.
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and referring URLs.
• Device Information: IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our cleaning services
• To process and fulfill your service requests and payments
• To send you service-related announcements and updates
• To respond to your inquiries and provide customer support
• To improve our website and services
• To comply with legal obligations under Kenyan law
• To send promotional communications (with your consent)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Payment processors, email service providers, and other vendors who assist us in operating our website and conducting our business.
• Legal Requirements: When required by law or to protect our legal rights under Kenyan legislation.
• Business Transfers: In the event of a merger, acquisition, or bankruptcy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect sensitive data during transmission.

Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser.

We may also use tracking pixels and analytics tools to understand website performance and user behavior.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• The right to access your personal data
• The right to correct inaccurate data
• The right to delete your data
• The right to restrict processing
• The right to opt-out of marketing communications

To exercise these rights, please contact us at info@kmcleaningservices.co.ke

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing your information.

10. Data Protection Under Kenyan Law

We comply with the Data Protection Act 2019 and other applicable Kenyan data protection regulations. We process personal data based on:

• Contractual necessity (to provide services you request)
• Legal obligations
• Your explicit consent
• Our legitimate business interests

11. Payment Methods

We accept the following payment methods in Kenya:

• Mobile Money (M-Pesa)
• Bank Transfers
• Cash Payments

All payment information is processed securely and in compliance with payment card industry standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our website following the posting of revised Privacy Policy means you accept and agree to the changes.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

14. Data Processing

If we process personal data on your behalf as a data processor, we maintain documentation that outlines our obligations and your rights under applicable data protection laws in Kenya.

15. Complaints

If you have any complaints regarding our privacy practices, you may contact us using the details above or lodge a complaint with the relevant Kenyan data protection authority.